Cancellation & Refund Policy – The Coconut Co.

Order Cancellation

Customers may request cancellation before the order has been dispatched or prepared for delivery. Cancellation requests are subject to order status and confirmation by our team.

Refund Eligibility

Refunds may be considered for eligible cases, including incorrect products, damaged goods, or orders that cannot be fulfilled by us.

Perishable Products

For fresh or perishable coconut products, returns may be restricted for food safety and hygiene reasons, except where required by applicable law or where the product is defective, damaged, or incorrect.

Refund Processing

Approved refunds will be processed through the original payment method where possible. The time taken for the refund to appear may depend on the payment provider or bank.

How to Request a Refund

Please provide your order number, a description of the issue, and supporting photographs where applicable.

Contact Us

For cancellation or refund requests, contact us at [email protected] or +91 9940340588.